E-commerce Operations Specialist (Remote)

Placements24; Rustenburg; Hybrid; ZAR 360,000 - 600,000; Full time

Job summary

Placements24 is seeking an E-commerce Operations Specialist to oversee day-to-day online store operations in a fully remote role serving South Africa and beyond. You will manage product listings, pricing, and content, while coordinating fulfillment and customer service.

You will analyze sales data, collaborate with marketing, and drive improvements to the customer journey, ensuring regulatory compliance and seamless cross‑department collaboration.

Qualifications

• Bachelor-level degree in Business, Marketing, IT or related field.
• 2–4 years in e-commerce operations or online retail management.
• Experience with Shopify, Magento or WooCommerce and CMS.
• Strong understanding of online merchandising, SEO basics and digital marketing.

Responsibilities

• Manage and maintain the e-commerce platform with accurate listings, pricing, and content.
• Oversee order processing, fulfillment, and shipping logistics for timely delivery.
• Monitor website performance and coordinate with IT for bug fixes.
• Analyze sales, traffic, and conversion data to identify optimization opportunities.
• Collaborate with marketing to implement online campaigns and promotions.
• Handle customer service inquiries related to online orders and shipping.
• Improve navigation, usability and checkout processes for a better customer experience.
• Ensure compliance with e-commerce regulations and data privacy policies.
• Maintain relationships with logistics providers and vendors.
• Stay updated with e-commerce trends to drive innovations.

Skills

E-commerce operations

Analytical skills

SEO principles

Data interpretation

Communication skills

Independent / proactive

Education

Bachelor's degree in Business, Marketing, IT, or related field

Tools

Shopify

Magento

WooCommerce

CMS

Google Analytics

Job description

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Specialist to join their growing online retail division. This fully remote role is crucial for ensuring the smooth and efficient functioning of their digital storefront and backend processes. You will be responsible for managing the day-to-day operations of their e-commerce platform, optimizing order fulfillment, and enhancing the online customer journey. The ideal candidate has a keen eye for detail, a strong understanding of e-commerce best practices, and the ability to troubleshoot and resolve issues effectively in a remote setting. You will work closely with various departments to ensure a seamless online shopping experience for customers across South Africa and beyond.

Key Responsibilities

• Manage and maintain the company's e-commerce platform, ensuring accurate product listings, pricing, and content.
• Oversee order processing, fulfillment, and shipping logistics to ensure timely delivery to customers.
• Monitor website performance, identify bugs or technical issues, and coordinate with the IT team for resolution.
• Analyze e-commerce data, including sales, traffic, and conversion rates, to identify trends and areas for optimization.
• Collaborate with marketing teams to implement online campaigns and promotions effectively.
• Manage customer service inquiries related to online orders, shipping, and product information, ensuring prompt and satisfactory resolutions.
• Optimize the online customer experience by identifying and implementing improvements to website navigation, usability, and checkout processes.
• Ensure compliance with all relevant e-commerce regulations and data privacy policies.
• Maintain strong relationships with third‑party logistics providers and other vendors.
• Stay updated with the latest e-commerce trends and technologies to recommend and implement new strategies.

Requirements

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• 2-4 years of experience in e-commerce operations or online retail management.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CMS.
• Strong understanding of online merchandising, SEO principles, and digital marketing basics.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in using analytics tools such as Google Analytics.
• Exceptional problem‑solving and organizational skills, with the ability to manage multiple tasks simultaneously in a remote environment.
• Strong written and verbal communication skills.
• A proactive approach and the ability to work independently with minimal supervision.

Benefits

Our client offers a competitive salary commensurate with experience, along with opportunities for professional growth and development within the e-commerce sector. As a fully remote position, you will enjoy the flexibility and work‑life balance that comes with working from home. The company provides access to online training resources and encourages participation in industry webinars. You will be part of an innovative and supportive team that values collaboration and continuous improvement. Join us and contribute to the success of our client's digital retail ambitions from anywhere in South Africa .