Remote E-commerce Operations Specialist

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Remote work flexibility

Remote work equipment provided

Health and wellness benefits

Continuous learning and development

Job summary

Placements24 is seeking a Remote E-commerce Operations Specialist to manage and optimize online sales channels from Vereeniging, with full remote flexibility. You will handle product listings, pricing, order processing, and fulfillment coordination to drive online revenue and maintain operational excellence.

The role emphasizes analytical insight, performance monitoring, and seamless customer support across digital platforms.

Qualifications

• Proven experience in e-commerce operations or online retail management.
• Strong understanding of e-commerce platforms, sales funnels and digital marketing principles.
• Excellent analytical skills and proficiency with analytics tools.
• Experience with order management systems (OMS) and warehouse management systems (WMS) is a plus.
• Exceptional organizational skills for remote work and multiple tasks.

Responsibilities

• Manage and update product listings, descriptions, and pricing on the e-commerce platform.
• Oversee the order fulfillment process, ensuring timely and accurate dispatch of online orders.
• Coordinate with logistics partners to manage shipping, tracking, and delivery issues.
• Monitor website performance, identify technical issues, and work with development teams for resolution.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and improvements.
• Manage online customer inquiries and support channels, ensuring prompt resolutions.

Skills

E-commerce operations

Analytical skills

Remote collaboration

E-commerce analytics

Tools

OMS

WMS

E-commerce analytics tools

Job description

About the Role

Our client is expanding its digital footprint and seeks a skilled Remote E-commerce Operations Specialist to manage and optimize their online sales channels. This fully remote position based out of Vereeniging will focus on ensuring a seamless online customer journey, from website management and order processing to fulfillment coordination and performance analysis. You will play a critical role in driving online revenue growth and maintaining operational excellence for our e-commerce platform, working independently with a high degree of autonomy.

Key Responsibilities

• Manage and update product listings, descriptions, and pricing on the e-commerce platform.
• Oversee the order fulfillment process, ensuring timely and accurate dispatch of online orders.
• Coordinate with logistics partners to manage shipping, tracking, and delivery issues.
• Monitor website performance, identify technical issues, and work with development teams for resolution.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and areas for improvement.
• Manage online customer inquiries and support channels, ensuring prompt and satisfactory resolutions.

Requirements

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms, online sales funnels, and digital marketing principles.
• Excellent analytical skills and proficiency in using e-commerce analytics tools.
• Experience with order management systems (OMS) and warehouse management systems (WMS) is a plus.
• Exceptional organizational skills and the ability to manage multiple tasks efficiently in a remote setting.
• Strong written and verbal communication skills for remote collaboration.

Benefits

• Competitive salary with remote work flexibility.
• Opportunity to shape and grow a significant online business.
• Provision of necessary remote work equipment and support.
• Comprehensive health and wellness benefits package.
• Continuous learning opportunities and professional development in e-commerce.