E-commerce Operations Manager

Placements24; Stellenbosch; On-site; ZAR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Salary & bonus

Medical aid

Retirement fund

Annual leave

Career growth

Dynamic environment

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager in Stellenbosch to oversee the full online retail lifecycle, including website performance, fulfillment, inventory management, and customer service. You will lead a dedicated team to optimize processes for efficiency and growth, driving profitability and a seamless shopping experience.

The ideal candidate has 5+ years in e-commerce operations, strong leadership, and proven ability to manage cross-functional teams across

Qualifications

• : 5+ years of experience in e-commerce operations management or related field.
• : Proven track record of managing online sales, fulfillment, and inventory.
• : Strong understanding of e-commerce technologies and platforms.
• : Excellent leadership, project management, and problem-solving skills.
• : Experience with data analysis and performance reporting.
• : Bachelor's degree in business, marketing, or related field.

Responsibilities

• Oversee all aspects of the e-commerce platform, including website functionality, user experience, and performance optimization.
• Manage inventory levels, warehousing, and order fulfillment processes to ensure timely delivery.
• Develop and implement strategies to improve conversion rates, average order value, and customer retention.
• Lead and manage the e-commerce operations team, providing guidance and support.
• Monitor key performance indicators (KPIs) and generate reports on sales, operational efficiency, and customer satisfaction.
• Collaborate with marketing, IT, and customer service departments to ensure cohesive operations.

Skills

Leadership

Data analysis

Project management

Communication

Team management

E-commerce platforms

Performance reporting

Analytical thinking

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Tools

Google Analytics

Excel

Inventory management systems

Job description

About the Role

Our client is looking for an experienced E-commerce Operations Manager to oversee their online retail operations in Stellenbosch. You will be responsible for managing the entire e-commerce lifecycle, from website performance and order fulfillment to inventory management and customer service. This role requires strong leadership skills, a deep understanding of e-commerce best practices, and the ability to optimize processes for efficiency and growth. You will lead a team dedicated to ensuring a seamless online shopping experience and driving profitability for the business.

Key Responsibilities

• Oversee all aspects of the e-commerce platform, including website functionality, user experience, and performance optimization.
• Manage inventory levels, warehousing, and order fulfillment processes to ensure timely delivery.
• Develop and implement strategies to improve conversion rates, average order value, and customer retention.
• Lead and manage the e-commerce operations team, providing guidance and support.
• Monitor key performance indicators (KPIs) and generate reports on sales, operational efficiency, and customer satisfaction.
• Collaborate with marketing, IT, and customer service departments to ensure cohesive operations.

Requirements

• 5+ years of experience in e-commerce operations management or a related field.
• Proven track record of managing online sales, fulfillment, and inventory.
• Strong understanding of e-commerce technologies and platforms.
• Excellent leadership, project management, and problem-solving skills.
• Experience with data analysis and performance reporting.
• Bachelor's degree in business, marketing, or a related field.

Benefits

• Attractive salary and bonus structure.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave allowance.
• Opportunities for career advancement within a growing company.
• A dynamic and innovative work environment in a beautiful location.