E-commerce Operations Manager

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Hybrid work

Health insurance

Employee discounts

Career development

Job summary

Placements24 in Nelspruit is seeking an experienced E-commerce Operations Manager to oversee order processing, inventory control, and customer service for its online business. You will streamline processes and manage supplier relationships to support scalable growth in a hybrid work setting.

The role requires 4+ years in operations management with a focus on e-commerce logistics, proficiency with OMS and platforms, and strong analytical and project management skills.

Qualifications

• Minimum of 4 years of experience in operations management with strong emphasis on e-commerce logistics and fulfillment.
• Experience managing inventory, supply chain, and order fulfillment processes.
• Experience with e-commerce platforms and order management systems (OMS).
• Strong analytical skills and ability to interpret operational data to drive improvements.
• Excellent project management and problem-solving skills.
• Bachelor's degree in Business Administration, Supply Chain Management, or related field.

Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, shipping, and returns, ensuring accuracy and efficiency.
• Develop and implement operational policies and procedures to optimize workflow and reduce costs.
• Manage relationships with third-party logistics (3PL) providers, carriers, and other vendors to ensure timely and cost-effective delivery.
• Monitor inventory levels and coordinate with procurement teams to prevent stockouts or overstock situations.
• Implement and manage customer service strategies to ensure high levels of customer satisfaction.
• Analyze operational data to identify areas for improvement and implement solutions to enhance efficiency and scalability.

Skills

Analytical skills

Project management

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field

Tools

OMS

E-commerce platforms

Job description

About the Role

Our client is seeking a detail-oriented and process-driven E-commerce Operations Manager to oversee the smooth running of their online business in Nelspruit . This critical role ensures that all aspects of the e-commerce operations, from order fulfillment and inventory management to customer service and logistics, function efficiently and effectively. You will be responsible for streamlining processes, managing supplier relationships, and implementing strategies to enhance customer satisfaction and operational scalability. This is an excellent opportunity for an experienced operations professional to lead and optimize the backend of a growing e-commerce platform within a hybrid work setting.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, shipping, and returns, ensuring accuracy and efficiency.
• Develop and implement operational policies and procedures to optimize workflow and reduce costs.
• Manage relationships with third-party logistics (3PL) providers, carriers, and other vendors to ensure timely and cost-effective delivery.
• Monitor inventory levels and coordinate with procurement teams to prevent stockouts or overstock situations.
• Implement and manage customer service strategies to ensure high levels of customer satisfaction.
• Analyze operational data to identify areas for improvement and implement solutions to enhance efficiency and scalability.

Requirements

• Minimum of 4 years of experience in operations management, with a significant focus on e-commerce logistics and fulfillment.
• Proven ability to manage inventory, supply chain, and order fulfillment processes.
• Experience with e-commerce platforms and order management systems (OMS).
• Strong analytical skills and the ability to interpret operational data to drive improvements.
• Excellent project management and problem-solving skills.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility in operations management in Nelspruit .
• Comprehensive health, dental, and vision insurance.
• Employee discounts on the company's e-commerce products.
• Opportunities for career advancement and professional development in supply chain and operations.