E-commerce Operations Manager

Placements24; Sandton; Hybrid; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Hybrid work model

Medical benefits

Retirement benefits

Leadership training

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager in Sandton to oversee online fulfilment, inventory control, and logistics in a hybrid work setup. You will drive day-to-day operations, streamline processes, and ensure a seamless customer experience from order to delivery across platforms.

You will optimize stock levels, reduce carrying costs, and negotiate with 3PL providers while collaborating with sales and marketing to support promotions.

Qualifications

• Proven experience in e-commerce operations management or a related logistics role.
• Strong understanding of inventory management systems, order fulfillment processes, and supply chain logistics.
• Experience managing third-party logistics (3PL) providers and negotiating carrier contracts.
• Proficiency in using e-commerce platforms and operational management software.
• Excellent problem-solving, analytical, and project management skills.
• Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.

Responsibilities

• Oversee all aspects of e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement strategies to optimize inventory levels, minimize stockouts, and reduce carrying costs.
• Manage relationships with third-party logistics providers (3PLs) and shipping carriers to ensure timely and cost-effective delivery.
• Monitor KPIs and implement improvements to enhance efficiency and customer satisfaction.
• Collaborate with sales and marketing teams to support promotional activities and product launches.
• Ensure compliance with relevant regulations and maintain high standards of operational safety and efficiency.

Skills

E-commerce operations

3PL management

Inventory management

Order fulfillment

Carrier contracts

E-commerce platforms

Project management

Analytical skills

Education

Bachelor's degree in Operations Management

Job description

About the Role

Our client is seeking an experienced and organized E-commerce Operations Manager to oversee their online fulfillment and logistics in Sandton. This hybrid role requires a proactive individual who can manage day-to-day operations, optimize inventory management, and ensure a seamless customer experience from order placement to delivery. You will play a key role in streamlining processes, reducing costs, and enhancing the efficiency of our e-commerce operations. This position offers the opportunity to make a substantial impact on our growing online business within the bustling commercial hub of Gauteng.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement strategies to optimize inventory levels, minimize stockouts, and reduce carrying costs.
• Manage relationships with third-party logistics providers (3PLs) and shipping carriers to ensure timely and cost-effective delivery.
• Monitor key operational performance indicators (KPIs) and implement improvements to enhance efficiency and customer satisfaction.
• Collaborate with the sales and marketing teams to support promotional activities and product launches.
• Ensure compliance with all relevant regulations and maintain high standards of operational safety and efficiency.

Requirements

• Proven experience in e-commerce operations management or a related logistics role.
• Strong understanding of inventory management systems, order fulfillment processes, and supply chain logistics.
• Experience managing third-party logistics (3PL) providers and negotiating carrier contracts.
• Proficiency in using e-commerce platforms and operational management software.
• Excellent problem-solving, analytical, and project management skills.
• Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model offering a balance between remote and office-based work.
• Opportunity to lead and optimize key e-commerce operational functions in Sandton.
• Comprehensive medical and retirement benefits.
• Professional development and leadership training opportunities.