E-commerce Operations Leader: Growth, Efficiency, Impact

Placements24

Stellenbosch

On-site

ZAR 1,000,000 - 1,500,000

Full time

7 days ago

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Benefits offered by this job

Salary & bonus

Medical aid

Retirement fund

Annual leave

Career growth

Dynamic environment

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager in Stellenbosch to oversee the full online retail lifecycle, including website performance, fulfillment, inventory management, and customer service. You will lead a dedicated team to optimize processes for efficiency and growth, driving profitability and a seamless shopping experience.

The ideal candidate has 5+ years in e-commerce operations, strong leadership, and proven ability to manage cross-functional teams across

Qualifications

: 5+ years of experience in e-commerce operations management or related field.
: Proven track record of managing online sales, fulfillment, and inventory.
: Strong understanding of e-commerce technologies and platforms.
: Excellent leadership, project management, and problem-solving skills.
: Experience with data analysis and performance reporting.
: Bachelor's degree in business, marketing, or related field.

Responsibilities

Oversee all aspects of the e-commerce platform, including website functionality, user experience, and performance optimization.
Manage inventory levels, warehousing, and order fulfillment processes to ensure timely delivery.
Develop and implement strategies to improve conversion rates, average order value, and customer retention.
Lead and manage the e-commerce operations team, providing guidance and support.
Monitor key performance indicators (KPIs) and generate reports on sales, operational efficiency, and customer satisfaction.
Collaborate with marketing, IT, and customer service departments to ensure cohesive operations.