E-commerce Operations Coordinator

Placements24; Richards Bay; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a meticulous E-commerce Operations Coordinator to manage day-to-day online store activities in Richards Bay. You will oversee order fulfillment, inventory control, and coordination with logistics partners to ensure a smooth customer experience from checkout to delivery.

The role requires strong organizational skills, experience in e-commerce operations or logistics, and the ability to work independently within a supportive team environment.

Qualifications

• Experience in e-commerce operations, logistics or related field.
• Strong organizational skills and attention to detail.
• Proficiency with e-commerce platforms and order management systems.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Oversee the order fulfillment process, from order placement to shipment tracking and customer confirmation.
• Manage online inventory levels, ensuring accuracy and timely stock replenishment to avoid stockouts.
• Coordinate with third-party logistics providers to ensure efficient and cost-effective delivery of orders.
• Handle customer inquiries related to order status, shipping, and returns, providing timely and satisfactory resolutions.
• Monitor website performance and identify any technical issues impacting the customer experience, escalating as needed.
• Process returns and exchanges efficiently, maintaining accurate records and ensuring customer satisfaction.

Skills

E-commerce ops

Logistics management

Inventory control

Order management

Customer service

Job description

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Coordinator to manage the day-to-day operations of their online store in Richards Bay . This role is critical for ensuring a seamless customer experience from order placement to delivery. You will be responsible for managing inventory, processing orders, coordinating with logistics partners, and resolving any operational issues that may arise. This position offers a hands-on opportunity to contribute to the efficiency and success of our e-commerce platform within a supportive and growing team environment.

Key Responsibilities

• Oversee the entire order fulfillment process, from order placement to shipment tracking and customer confirmation.
• Manage online inventory levels, ensuring accuracy and timely stock replenishment to avoid stockouts.
• Coordinate with third-party logistics providers to ensure efficient and cost-effective delivery of orders.
• Handle customer inquiries related to order status, shipping, and returns, providing timely and satisfactory resolutions.
• Monitor website performance and identify any technical issues impacting the customer experience, escalating as needed.
• Process returns and exchanges efficiently, maintaining accurate records and ensuring customer satisfaction.

Requirements

• Proven experience in e-commerce operations , logistics, or a related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in e-commerce platforms and order management systems.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with inventory management principles and practices.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a stable, in-office environment in Richards Bay .
• Direct impact on customer satisfaction and operational efficiency.
• Exposure to various aspects of e-commerce operations.
• A supportive team atmosphere focused on achieving operational excellence.