E-commerce Specialist

Placements24; Paarl; On-site; ZAR 180,000 - 240,000; Part time

Benefits offered by this job

Competitive salary

Broad experience

Supportive team

Career advancement

Performance incentives

Job summary

Placements24 is seeking an E-commerce Specialist to manage online sales channels from our Paarl site. You will handle product listings, orders, and customer support while collaborating with marketing and operations to optimize the online shopping experience.

The role emphasizes attention to detail, proactive problem-solving, and a willingness to implement new features and promotions to grow online revenue.

Qualifications

• 1–3 years in e-commerce operations or related roles.
• Experience with Shopify or Magento and OMS.
• Strong customer service and problem-solving abilities.

Responsibilities

• Manage product listings, ensuring accurate descriptions, pricing, and imagery across the e-commerce platform.
• Process and track online orders, coordinating with fulfillment and shipping departments.
• Provide excellent customer support via email, chat, and phone, addressing inquiries and resolving issues promptly.
• Monitor website performance and identify any technical issues or user experience problems.
• Assist in the implementation of new features or promotions on the e-commerce site.

Skills

Customer service

Attention to detail

Organizational skills

E-commerce operations

Digital marketing basics

Shopify

Magento

Order management

Tools

Shopify

Magento

Order management

Job description

About the Role

Our client is seeking a dedicated and detail-oriented E-commerce Specialist to manage and optimize their online sales channels in Paarl . You will be responsible for ensuring the smooth operation of the e-commerce platform, including product listing management, order processing, and customer support coordination. This role requires a proactive individual who can identify opportunities for improvement, enhance the customer experience, and contribute to the overall growth of online revenue. You will work closely with marketing and operations teams to deliver a seamless online shopping journey.

Key Responsibilities

• Manage product listings, ensuring accuracy of descriptions, pricing, and imagery across the e-commerce platform.
• Process and track online orders, coordinating with fulfillment and shipping departments.
• Provide excellent customer support via email, chat, and phone, addressing inquiries and resolving issues promptly.
• Monitor website performance and identify any technical issues or user experience problems.
• Assist in the implementation of new features or promotions on the e-commerce site.

Requirements

• 1-3 years of experience in e-commerce operations, online sales, or a related role.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong customer service skills and the ability to resolve problems effectively.
• Good organizational skills and attention to detail.
• Basic understanding of digital marketing principles is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to gain broad experience across e-commerce operations.
• Supportive team environment within a growing company.
• Potential for career advancement within the e-commerce domain.
• Employee benefits and potential for performance incentives.