E-commerce Operations Manager

Placements24; Vereeniging; On-site; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Dynamic team

Positive customer experience focus

Job summary

Placements24 in Vereeniging is seeking an experienced E-commerce Operations Manager to oversee online business operations, from order processing to fulfillment and customer service. You will optimize processes with 3PL partners, manage inventory, and implement SOPs to improve efficiency and accuracy.

The role requires strong project management, communication skills, and a focus on delivering exceptional customer experiences across South Africa.

Qualifications

• Proven experience in e-commerce operations management or related logistics roles.
• Strong understanding of inventory management systems, OMS, and WMS.
• Experience working with shipping carriers and 3PL partners.
• Excellent problem-solving and decision-making skills.
• Strong project management abilities and a track record of process improvement.
• Excellent communication and interpersonal skills, essential for coordinating with teams and external partners.

Responsibilities

• Manage and optimize day-to-day e-commerce operations, including order processing, inventory management, and fulfillment.
• Oversee relationships with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Develop and implement standard operating procedures (SOPs) for all operational processes to enhance efficiency and accuracy.
• Monitor inventory levels and implement strategies to prevent stockouts and minimize excess inventory.
• Handle escalated customer service inquiries related to order status, shipping, and returns.
• Analyze operational performance metrics and identify opportunities for improvement and cost savings.

Skills

E-commerce operations management

Inventory management

Order management systems (OMS)

Warehouse management systems (WMS)

3PL coordination

Problem solving

Project management

Communication and interpersonal skills

Tools

OMS

WMS

Inventory software

Job description

About the Role

Our client is seeking an experienced and detail-oriented E-commerce Operations Manager to oversee the smooth functioning of their online business operations in Vereeniging . This critical role ensures the efficient management of order fulfillment, inventory, logistics, and customer service to provide an exceptional customer experience. You will work closely with various departments, including marketing, sales, and logistics partners, to streamline processes and drive operational excellence. This is a key position for an individual who thrives on optimizing processes and ensuring the seamless delivery of products to customers across South Africa, contributing to the company's reputation for reliability and quality.

Key Responsibilities

• Manage and optimize day-to-day e-commerce operations , including order processing, inventory management, and fulfillment.
• Oversee relationships with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Develop and implement standard operating procedures (SOPs) for all operational processes to enhance efficiency and accuracy.
• Monitor inventory levels and implement strategies to prevent stockouts and minimize excess inventory.
• Handle escalated customer service inquiries related to order status, shipping, and returns.
• Analyze operational performance metrics and identify opportunities for improvement and cost savings.

Requirements

• Proven experience in e-commerce operations management or a related logistics/supply chain role.
• Strong understanding of inventory management systems, order management systems (OMS), and warehouse management systems (WMS).
• Experience working with shipping carriers and 3PL partners.
• Excellent problem-solving and decision-making skills.
• Strong project management abilities and a track record of process improvement.
• Excellent communication and interpersonal skills, essential for coordinating with various teams and external partners.

Benefits

• Competitive salary and benefits package.
• Opportunity to lead and optimize operations for a growing e-commerce business.
• Professional growth and development within a dynamic industry.
• Work within a dedicated and experienced operational team.
• Contribute to a positive customer experience through efficient service delivery.