E-commerce Operations Coordinator

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

On-site Welkom role

Health insurance

Paid time off

Supportive team

Job summary

Placements24 is seeking a detail-oriented E-commerce Operations Coordinator to manage the day-to-day operations of their online store based in Welkom. You will coordinate with logistics, customer service, and marketing to maintain inventory accuracy, process orders efficiently, and resolve any operational issues to ensure a seamless customer experience.

The ideal candidate demonstrates strong organizational skills, a proactive approach to problem-solving, and proficiency with e-commerce

Qualifications

• Previous experience in e-commerce operations, logistics, or related field.
• Strong understanding of inventory management principles and order processing systems.
• Excellent organizational and time-management skills.
• Proficiency with e-commerce platforms and backend systems.
• Good communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Oversee order fulfillment ensuring timely and accurate shipments.
• Manage inventory levels and coordinate with suppliers for replenishment.
• Respond to customer inquiries about orders, shipping, and product availability.
• Monitor website performance for issues like broken links or checkout errors.
• Collaborate with logistics to optimize shipping and reduce costs.

Skills

Detail-oriented

Organizational skills

Problem solving

Customer-centric approach

Tools

E-commerce platforms

Backend systems

Job description

About the Role

Our client is seeking a detail-oriented E-commerce Operations Coordinator to manage the day-to-day operations of their online store based in Welkom . This role is crucial for ensuring a seamless customer experience from order placement to fulfillment. You will coordinate with various departments, including logistics, customer service, and marketing, to maintain inventory accuracy, process orders efficiently, and resolve any operational issues that may arise. The ideal candidate possesses strong organizational skills, a keen eye for detail, and a proactive approach to problem-solving, contributing to a stable and efficient operational environment within our client's Welkom offices.

Key Responsibilities

• Oversee the order fulfillment process, ensuring timely and accurate shipment of products.
• Manage inventory levels, monitor stock availability, and coordinate with suppliers for replenishment.
• Respond to customer inquiries regarding orders, shipping, and product availability in a timely and professional manner.
• Monitor website performance for operational issues, such as broken links or checkout errors.
• Collaborate with the logistics team to optimize shipping processes and reduce costs.

Requirements

• Previous experience in e-commerce operations , logistics, or a related field.
• Strong understanding of inventory management principles and order processing systems.
• Excellent organizational and time-management skills, with the ability to multitask effectively.
• Proficiency in using e-commerce platforms and backend systems.
• Good communication and interpersonal skills, with a customer-centric approach.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work in a stable, on-site role in Welkom .
• Health insurance and retirement contribution.
• Paid time off and annual leave.
• A supportive team environment focused on operational excellence.