E-commerce Customer Service Representative

Placements24; Upington; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training and development

Fully remote

Job summary

Placements24 is hiring an E-commerce Customer Service Representative to join our fully remote support team serving customers in and around Upington. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive post-purchase experience.

The role requires excellent communication, patience, and a customer-focused approach. You will manage orders, returns, and product information via phone, email, and live chat, while maintaining accurate CRM records and

Qualifications

• Experience in customer service, preferably ecommerce or retail support.
• Excellent verbal and written communication with a friendly tone.
• Strong CRM and ticketing system proficiency.
• Good problem-solving and empathy for challenging customers.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Resolve issues related to orders, shipping, returns, and product information.
• Process orders, returns, and exchanges accurately.
• Provide product guidance to enhance the shopping experience.
• Maintain accurate customer records in the CRM.

Skills

Customer service experience

Excellent communication

CRM proficiency

Problem-solving

Remote work independence

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is looking for a dedicated and empathetic E-commerce Customer Service Representative to join their fully remote support team serving customers in and around Upington . You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive post-purchase experience. This role requires excellent communication skills, patience, and a deep understanding of customer service best practices in an online retail context. You will handle a variety of customer interactions via phone, email, and chat, contributing to customer retention and satisfaction. This is an ideal opportunity for a customer-focused individual seeking a remote role with a reputable company.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues related to orders, shipping, returns, and product information.
• Process orders, returns, and exchanges accurately and efficiently.
• Provide product information and guidance to customers to enhance their shopping experience.
• Maintain accurate customer records and document all interactions in the CRM system.

Requirements

• Previous experience in customer service, preferably in e-commerce or retail support.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Proficiency in using customer relationship management (CRM) software and ticketing systems.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy.
• Ability to work independently and manage time effectively in a remote work environment.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for ongoing training in customer service and e-commerce best practices.
• A flexible, fully remote work environment fostering work-life balance.