Remote Customer Support Representative

Placements24; Gqeberha; Hybrid; ZAR 134,000 - 234,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary + bonuses

Health and wellness benefits

Paid training and development

Collaborative virtual team

Job summary

Placements24 is seeking a Remote Customer Support Representative to join their fully remote team, servicing clients from Port Elizabeth and beyond. You will be the first point of contact, helping customers with inquiries, issues, and product information.

This role requires excellent communication, problem-solving, and the ability to work independently from a home office. A reliable internet connection and a quiet workspace are essential.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven customer support experience or client service background.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Reliable internet connection and a dedicated home workspace for remote work.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Process orders, forms, requests, and applications accurately.
• Identify priority issues and escalate to internal teams.
• Maintain records of customer interactions and transactions.
• Contribute to team goals through performance metrics.

Skills

Customer service

Communication

Problem solving

Attention to detail

Remote work setup

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is actively seeking a dedicated and empathetic Remote Customer Support Representative to become an integral part of their fully remote support team, servicing clients from Port Elizabeth and beyond. You will be the first point of contact for customers, providing timely and accurate assistance with inquiries, issues, and product information. This role demands excellent communication skills and a genuine desire to help others succeed. Join a company that values its employees and fosters a supportive, virtual work culture, offering significant opportunities for growth and development from the comfort of your own home.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a professional and courteous manner.
• Provide detailed product information and troubleshoot customer issues effectively.
• Process orders, forms, requests, and applications accurately.
• Identify and elevate priority issues to the appropriate internal teams for resolution.
• Maintain detailed records of customer interactions and transactions.
• Contribute to team goals by achieving performance metrics and customer satisfaction scores.

Requirements

• High school diploma or equivalent; further education or certifications are a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and relevant software.
• Must have a reliable internet connection and a dedicated home workspace for remote work.

Benefits

• Competitive salary and performance-based bonuses.
• Completely remote position, allowing you to work from anywhere.
• Comprehensive health and wellness benefits package.
• Paid training and ongoing professional development opportunities.
• A collaborative and supportive virtual team environment, fostering work-life balance.