E-commerce Customer Service Representative

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical & dental coverage

Employee discounts

Friendly work atmosphere

Job summary

Placements24 is seeking an friendly and efficient E-commerce Customer Service Representative to join their Paarl team. You will be the main contact for customers, handling emails, phone, and live chat to resolve inquiries and process orders.

This hybrid role offers a competitive salary, medical coverage, employee discounts, and a supportive workplace culture focused on customer satisfaction and building brand loyalty.

Qualifications

• Experience in customer service, preferably in e-commerce.
• Strong communication and listening skills.
• Proficiency with CRM and ticketing systems.
• Ability to handle high volume and stressful situations; detail-oriented.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve issues, escalating complex problems as needed.
• Provide product information and recommendations.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Communication

Interpersonal skills

CRM software

Ticketing systems

Stress management

Problem-solving

Attention to detail

Tools

CRM software

Ticketing systems

Job description

Our client is looking for a friendly and efficient E-commerce Customer Service Representative to join their team in Paarl. In this role, you will be the primary point of contact for customers, providing exceptional support through various channels, including email, phone, and live chat. Your goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about products and services offered through our online store. This position is vital for building customer loyalty and maintaining a positive brand image for our Western Cape e-commerce business.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments.
• Provide product information and recommendations to customers.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Previous experience in customer service, preferably within an e-commerce environment .
• Excellent communication, listening, and interpersonal skills.
• Proficiency with customer relationship management (CRM) software and ticketing systems.
• Ability to handle stressful situations and a high volume of inquiries calmly and effectively.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive annual salary.
• Hybrid work schedule for a good work-life balance.
• Comprehensive medical and dental coverage.
• Employee discounts on company products.
• A supportive and friendly work atmosphere.