E-commerce Customer Service Representative

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Overtime

Training program

Employee discounts

Team environment in Vereeniging

Job summary

Placements24 in Vereeniging is seeking a dedicated E-commerce Customer Service Representative to be the first point of contact for shoppers, handling inquiries across email, phone, and live chat to ensure a smooth online experience.

You will resolve order issues, manage returns, log interactions in CRM, and contribute to customer loyalty through proactive support in a fast-paced retail environment.

Qualifications

• Previous experience in customer service, preferably within an e-commerce or retail environment.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) software and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Resolve customer issues related to orders, shipping, returns, and product information with empathy and efficiency.
• Process customer returns and exchanges accurately and according to company policy.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify recurring customer issues and provide feedback to the relevant teams for process improvement.
• Proactively assist customers to ensure a positive shopping experience and build customer loyalty.

Skills

Customer service experience

Communication skills

Active listening

Interpersonal skills

Problem-solving

CRM software

Time management

Multitasking

Positive attitude

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and customer-focused E-commerce Customer Service Representative to join their team in Vereeniging . This role is crucial in ensuring customer satisfaction by providing timely and effective support across various communication channels. You will be the first point of contact for customers, addressing inquiries, resolving issues, and offering assistance related to their online shopping experience. This position requires excellent interpersonal skills, a problem-solving attitude, and a commitment to upholding the brand's reputation within the Gauteng region.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Resolve customer issues related to orders, shipping, returns, and product information with empathy and efficiency.
• Process customer returns and exchanges accurately and according to company policy.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify recurring customer issues and provide feedback to the relevant teams for process improvement.
• Proactively assist customers to ensure a positive shopping experience and build customer loyalty.

Requirements

• Previous experience in customer service, preferably within an e-commerce or retail environment.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) software and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive annual salary.
• Opportunities for overtime work.
• Comprehensive training program to equip you for the role.
• Employee discounts on company products.
• Supportive team environment in Vereeniging .