Online Retail Customer Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Fully remote

Flexible hours

Professional development

Job summary

Placements24 is seeking an Online Retail Customer Support Specialist to join our remote team in South Africa. Working from a home office, you will be the main point of contact for customers of an online store, handling inquiries, orders, returns, and issues with care and professionalism.

You will use CRM tools and e-commerce platforms, collaborate with logistics, and contribute to a seamless shopping experience.

Qualifications

• Proven experience in customer service, preferably online retail.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM software and e-commerce platforms.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone.
• Process orders, returns, and exchanges accurately.
• Troubleshoot product, shipping, and payment issues.
• Provide product information and recommendations.
• Maintain accurate customer records in the CRM.
• Collaborate with e-commerce and logistics teams to ensure smooth operations.

Skills

Customer service

Communication

Problem solving

Remote work

Tools

CRM software

E-commerce platforms

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Online Retail Customer Support Specialist to join their remote team. Based from your home office, you will be the primary point of contact for customers interacting with their online store, providing comprehensive support and ensuring a positive shopping experience. This role is essential for maintaining customer satisfaction and loyalty in the digital space, supporting operations that extend across regions like Mossel Bay. You will handle inquiries, resolve issues, and process orders efficiently, contributing directly to the success of their e-commerce platform.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone in a professional and timely manner.
• Process online orders, returns, and exchanges with accuracy and attention to detail.
• Troubleshoot and resolve customer issues related to products, shipping, and payments.
• Provide product information and recommendations to assist customers in their purchasing decisions.
• Maintain accurate customer records and update order information in the CRM system.
• Collaborate with the e-commerce and logistics teams to ensure smooth operations.

Requirements

• Proven experience in a customer service or support role, preferably in an online retail environment.
• Excellent written and verbal communication skills.
• Strong problem-solving capabilities and a customer-first mindset.
• Proficiency with e-commerce platforms and customer relationship management (CRM) software.
• Ability to work independently and manage multiple tasks in a remote setting.
• Reliable internet connection and a suitable home workspace.

Benefits

• Competitive salary commensurate with experience.
• The flexibility of a fully remote position with flexible working hours.
• Comprehensive benefits including health insurance and paid time off.
• Opportunities for professional development and growth within the e-commerce sector.
• A supportive and collaborative remote team environment.