Durban Restaurant Shift Lead - Launch Team

Pedros; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros in Durban is looking for a passionate shift supervisor to help launch our brand-new store and shape a strong team culture from day one. You will lead frontline operations, ensure service standards, and coordinate with kitchen staff in a fast-paced setting.

Join our growing brand to develop leadership skills and drive guest satisfaction, with opportunities to contribute to our store opening and ongoing operations.

Qualifications

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Basic cash-handling and POS skills.
• Strong leadership and organisational skills.
• Previous supervisory experience preferred.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escape when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Time management

Teamwork

Cash handling

Problem solving

Hygiene

Professionalism

Tools

POS system

Job description

Pedros in Durban is looking for a passionate shift supervisor to help launch our brand-new store and shape a strong team culture from day one. You will lead frontline operations, ensure service standards, and coordinate with kitchen staff in a fast-paced setting.

Join our growing brand to develop leadership skills and drive guest satisfaction, with opportunities to contribute to our store opening and ongoing operations.