Shift Supervisor - Fast-Paced Cafe Team Leader

Pedros; Klerksdorp; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Pedros is seeking a proactive shift supervisor for our busy Wackys store in Klerksdorp. The role focuses on managing shift operations, ensuring service quality, and maintaining productivity to support growth and consistency.

You will lead a team, supervise frontline staff, handle customer interactions, and uphold food safety and brand standards in a fast-paced environment. Independent work and strong organisational skills are essential.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and elevate when necessary
• Restock items such as cups, lids, sauces, and napkins

Skills

Customer service

Leadership

Cash handling

Teamwork

Time management

Attention to detail

Communication

Problem-solving

Hygiene

Job description

Pedros is seeking a proactive shift supervisor for our busy Wackys store in Klerksdorp. The role focuses on managing shift operations, ensuring service quality, and maintaining productivity to support growth and consistency.

You will lead a team, supervise frontline staff, handle customer interactions, and uphold food safety and brand standards in a fast-paced environment. Independent work and strong organisational skills are essential.