Dutch/Flemish Customer Service Advisor - Flexible Shifts

TP; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

TP in Cape Town is seeking dedicated Contact Center Agents to be the first point of contact for consumers regarding household appliances, repairs, complaints, and related services.

You will engage with customers in Dutch, handle inquiries, and participate in training to improve product knowledge and customer experience. The role requires flexibility in shifts and a proactive, empathetic approach to service.

Qualifications

• Prior customer-oriented work experience preferred.
• Interest in digital developments; comfortable with computer systems.
• Dutch language proficiency is essential.

Responsibilities

• Answer questions about appliance use, defects, and malfunctions.
• Complete training on products, conversation techniques, and customer experience.
• Contribute to customer satisfaction and personal development.
• Work in flexible shifts.

Skills

Customer service

Digital literacy

Dutch fluency

Job description

TP in Cape Town is seeking dedicated Contact Center Agents to be the first point of contact for consumers regarding household appliances, repairs, complaints, and related services.

You will engage with customers in Dutch, handle inquiries, and participate in training to improve product knowledge and customer experience. The role requires flexibility in shifts and a proactive, empathetic approach to service.