ZAF Customer Service Advisor Dutch/Flemish

TP; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

TP in Cape Town is seeking dedicated Contact Center Agents to be the first point of contact for consumers regarding household appliances, repairs, complaints, and related services.

You will engage with customers in Dutch, handle inquiries, and participate in training to improve product knowledge and customer experience. The role requires flexibility in shifts and a proactive, empathetic approach to service.

Qualifications

• Prior customer-oriented work experience preferred.
• Interest in digital developments; comfortable with computer systems.
• Dutch language proficiency is essential.

Responsibilities

• Answer questions about appliance use, defects, and malfunctions.
• Complete training on products, conversation techniques, and customer experience.
• Contribute to customer satisfaction and personal development.
• Work in flexible shifts.

Skills

Customer service

Digital literacy

Dutch fluency

Job description

Overview

Due to the growing demand for optimal service, we are urgently looking for Contact Center Agents for our Service Contact Center. In this role, you will be the first point of contact for consumers with questions about our household appliances, repairs, complaints, and associated services.

Qualifications

Education & Experience

• Preferably, you have had a first successful work experience in a customer-oriented role.
• You have an interest in digital developments and can work well with computer systems.
• You have excellent verbal and written knowledge of Dutch- Essential

Responsibilities

Your Responsibilities

• Answering questions about the use of household appliances, defects, and malfunctions.
• Following training on products, conversation techniques, and customer experience.
• Proactively contributing to customer satisfaction and personal development.
• Working in flexible shifts between

What We Are Looking For

• **Positive**: Enthusiasm and passion to embody our values. Commercial sense and empathy.
• **Empathetic**: Understanding the consumers' situations and providing that extra bit of service.
• **Proactive**: Communicating efficiently and effectively, assisting with complex issues, and adapting to busy times.
• **Eager to Learn**: Sharing insights with colleagues, discussing process improvements, and contributing to constructive projects to improve work for yourself and your team.