Dutch/Flemish Customer Service Advisor - Flexible Shifts

Teleperformance; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Teleperformance in Cape Town is looking for Contact Center Agents to be the first point of contact for customers seeking help with household appliances, repairs, complaints and related services. You will join a service-oriented team and handle inquiries with empathy and efficiency.

Training will cover products, conversation techniques and customer experience. You will work in flexible shifts and contribute to customer satisfaction and continuous personal development.

Qualifications

• First successful work experience in a customer-oriented role.
• Interest in digital developments and ability to work with computer systems.
• Excellent verbal and written knowledge of Dutch (Essential).

Responsibilities

• Answer questions about the use of household appliances, defects, and malfunctions.
• Follow training on products, conversation techniques, and customer experience.
• Proactively contribute to customer satisfaction and personal development.
• Work in flexible shifts between.

Skills

Dutch language (Essential)

Customer-oriented attitude

Job description

Teleperformance in Cape Town is looking for Contact Center Agents to be the first point of contact for customers seeking help with household appliances, repairs, complaints and related services. You will join a service-oriented team and handle inquiries with empathy and efficiency.

Training will cover products, conversation techniques and customer experience. You will work in flexible shifts and contribute to customer satisfaction and continuous personal development.