ZAF Customer Service Advisor Dutch/Flemish

Teleperformance; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Teleperformance in Cape Town is looking for Contact Center Agents to be the first point of contact for customers seeking help with household appliances, repairs, complaints and related services. You will join a service-oriented team and handle inquiries with empathy and efficiency.

Training will cover products, conversation techniques and customer experience. You will work in flexible shifts and contribute to customer satisfaction and continuous personal development.

Qualifications

• First successful work experience in a customer-oriented role.
• Interest in digital developments and ability to work with computer systems.
• Excellent verbal and written knowledge of Dutch (Essential).

Responsibilities

• Answer questions about the use of household appliances, defects, and malfunctions.
• Follow training on products, conversation techniques, and customer experience.
• Proactively contribute to customer satisfaction and personal development.
• Work in flexible shifts between.

Skills

Dutch language (Essential)

Customer-oriented attitude

Job description

Overview

Due to the growing demand for optimal service, we are urgently looking for Contact Center Agents for our Service Contact Center. In this role, you will be the first point of contact for consumers with questions about our household appliances, repairs, complaints, and associated services.

Qualifications

Education & Experience

• Preferably, you have had a first successful work experience in a customer-oriented role.
• You have an interest in digital developments and can work well with computer systems.
• You have excellent verbal and written knowledge of Dutch- Essential

Responsibilities

Your Responsibilities

• Answering questions about the use of household appliances, defects, and malfunctions.
• Following training on products, conversation techniques, and customer experience.
• Proactively contributing to customer satisfaction and personal development.
• Working in flexible shifts between

What We Are Looking For

• **Positive**: Enthusiasm and passion to embody our values. Commercial sense and empathy.
• **Empathetic**: Understanding the consumers' situations and providing that extra bit of service.
• **Proactive**: Communicating efficiently and effectively, assisting with complex issues, and adapting to busy times.
• **Eager to Learn**: Sharing insights with colleagues, discussing process improvements, and contributing to constructive projects to improve work for yourself and your team.