Dutch-Speaking CX Agent — US Hours

MCI; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

MCI, based in Cape Town, seeks a Dutch-speaking agent to deliver high-quality support to clients. You will respond to inquiries in Dutch and English via phone, email, and chat, aligned with U.S. time zones to ensure seamless collaboration.

The ideal candidate is 18+, holds National Senior Certificate / Grade 12, fluent in Dutch and proficient in English, with a customer-service mindset. Prior contact-center experience is a plus, CRM familiarity is a bonus.

Qualifications

• Must be at least 18 years old.
• National Senior Certificate / Grade 12 is mandatory.
• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate within the team.
• Previous experience in customer service or call centers is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy; familiarity with CRM systems is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch and English.
• Provide accurate information and resolve customer concerns promptly.
• Maintain empathy and professionalism in all interactions.
• Follow company policies to ensure consistent service delivery.
• Document customer interactions accurately and escalate when needed.
• Collaborate with team members and other departments to boost satisfaction.
• Meet performance targets including response time and CSAT metrics.

Skills

Dutch fluency

English proficiency

Customer service

Communication

Multitasking

CRM familiarity

Empathy

Problem solving

Education

National Senior Certificate / Grade 12

Tools

CRM systems

Job description

MCI, based in Cape Town, seeks a Dutch-speaking agent to deliver high-quality support to clients. You will respond to inquiries in Dutch and English via phone, email, and chat, aligned with U.S. time zones to ensure seamless collaboration.

The ideal candidate is 18+, holds National Senior Certificate / Grade 12, fluent in Dutch and proficient in English, with a customer-service mindset. Prior contact-center experience is a plus, CRM familiarity is a bonus.