Durban New Store Launch Manager — Restaurant Ops

Pedros; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Pedros is opening a new store in Durban and seeks energetic leaders to join the launch team. You will drive daily restaurant operations, uphold quality standards, and manage stock, purchasing, and customer relations to support growth.

You will lead staff, schedule rosters, ensure health and safety compliance, and push profitability through sales targets while fostering a strong team culture from day one.

Qualifications

• Restaurant and Fast-Food Service experience; minimum 3 years.
• GAAP experience and knowledge is advantageous.
• Strong management and organizational skills.
• Excellent customer service and verbal communication.
• Proven problem-solving abilities.

Responsibilities

• Overseeing overall operation of the restaurant/ take-away.
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining customer service levels.
• Maximising profitability and meeting sales and GP% targets, including motivating staff.
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward.
• Ensuring compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store.
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
• People management – ensure training programmes are in place for staff development.
• Recruitment and selection – leading, training and monitoring the performance of the team.
• Performance evaluation of staff.

Skills

Restaurant management

Customer service

Leadership

Communication skills

Problem solving

GAAP knowledge

Job description

Pedros is opening a new store in Durban and seeks energetic leaders to join the launch team. You will drive daily restaurant operations, uphold quality standards, and manage stock, purchasing, and customer relations to support growth.

You will lead staff, schedule rosters, ensure health and safety compliance, and push profitability through sales targets while fostering a strong team culture from day one.