Durban Desktop Engineer & IT Support Specialist

Gbs; South Africa; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

Gbs is seeking a skilled Technical Support Engineer to join their IT team in Durban. You will diagnose and resolve hardware, software, and network issues, ensure minimal disruption to operations, and provide expert assistance to internal users and clients.

The role emphasizes maintaining IT infrastructure, following IT policies, and performing regular system maintenance to ensure reliability.

Qualifications

• Experience providing IT support to internal users and external clients.
• Ability to diagnose and resolve hardware, software and network issues.
• Document steps and resolutions in the ticketing system accurately.

Responsabilités

• Provide timely and effective desktop support for hardware, software, and network issues.
• Diagnose and resolve complex problems or escalate to senior engineers when needed.
• Install, configure, and maintain computer systems and related software and networks.
• Document all support requests and resolutions in the ticketing system.

Connaissances

Technical support

Hardware troubleshooting

Software troubleshooting

Networking basics

Description du poste

Gbs is seeking a skilled Technical Support Engineer to join their IT team in Durban. You will diagnose and resolve hardware, software, and network issues, ensure minimal disruption to operations, and provide expert assistance to internal users and clients.

The role emphasizes maintaining IT infrastructure, following IT policies, and performing regular system maintenance to ensure reliability.