Desktop Engineer

University of Fort Hare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

University of Fort Hare is seeking a Desktop Support Technician to provide on-site and remote end-user support for desktops, peripherals, and software. The role involves diagnosing hardware and software issues, performing routine maintenance, and ensuring high levels of customer satisfaction.

The candidate should have 2–4 years of relevant experience, Windows 11 proficiency, and familiarity with Office 365.

Qualifications

• Matric or equivalent
• Certifications such as CompTIA A+, N+, or MCP are advantageous
• Proven ability to support end-users and maintain IT equipment and software

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for end-users, remotely and in person
• Install, configure, test, and maintain desktop computers, peripherals, and software
• Perform routine inspections, maintenance, and upgrades of IT equipment and systems
• Train staff on computer literacy, IT procedures, and best practices
• Maintain records of technical issues, solutions, and equipment inventory
• Collaborate with IT team to ensure efficient desktop computing environment
• Provide guidance on hardware and software purchases and upgrades
• Resolve support requests and ensure customer satisfaction and service delivery
• Install and diagnose operating systems such as Windows and Mac
• Take ownership of issues and escalate when required

Skills

End-user support

Troubleshooting

Remote support

On-site support

IT literacy

Education

Matric

CompTIA A+

N+

Microsoft MCP

Tools

Microsoft Office 365

Windows 11

Remote support tools

Job description

Our Datacentrix Client is looking for a Desktop Support Technician to be responsible for supporting and maintaining their computer systems, desktops and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal workstation performance. The technician provides both remote and onsite support to resolve end-user issues and maintain overall IT infrastructure health.

Position is based in the Southern Suburbs full time on site for a minimum of 6months

Required Experience

• 2–4 years of relevant experience in Desktop or Technical support roles.
• Excellent understanding of Microsoft Windows 11.
• Good working knowledge of the Microsoft Office 365 suite of products.
• Familiarity with remote support tools.
• Strong understanding of current protocols, operating systems, and IT standards

Qualifications

• Matric
• Certifications such as CompTIA A+, N+, or Microsoft Certified Professional (MCP) are advantageous.

Duties and Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for end-users, both remotely and in person.
• Install, configure, test, and maintain desktop computers, peripheral equipment (monitors, keyboards, printers, etc.), and software.
• Perform routine inspections, maintenance, and upgrades of IT equipment and systems.
• Train staff on computer literacy, IT procedures, and best practices.
• Maintain accurate records of technical issues, solutions, and equipment inventory.
• Collaborate with IT team members to ensure efficient operation of the desktop computing environment.
• Provide advice on hardware and software purchases and upgrades.
• Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
• To install and diagnose operating systems like Microsoft Windows and Apple Mac.
• Take ownership of issues by analysing problems and implementing effective temporary or permanent solutions to restore service to customers as quickly as possible, escalating incidents to other support teams when required.