Desktop Engineer

Gbs; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Gbs is seeking a skilled Technical Support Engineer to join their IT team in Durban. You will diagnose and resolve hardware, software, and network issues, ensure minimal disruption to operations, and provide expert assistance to internal users and clients.

The role emphasizes maintaining IT infrastructure, following IT policies, and performing regular system maintenance to ensure reliability.

Qualifications

• Experience providing IT support to internal users and external clients.
• Ability to diagnose and resolve hardware, software and network issues.
• Document steps and resolutions in the ticketing system accurately.

Responsibilities

• Provide timely and effective desktop support for hardware, software, and network issues.
• Diagnose and resolve complex problems or escalate to senior engineers when needed.
• Install, configure, and maintain computer systems and related software and networks.
• Document all support requests and resolutions in the ticketing system.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Networking basics

Job description

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Our client is seeking a skilled and motivated Technical Support Engineer to join their dedicated IT team based in Durban . This role is essential for maintaining the smooth operation of our client's technological infrastructure and providing expert assistance to internal users and external clients. You will be responsible for diagnosing and resolving a wide range of technical issues, ensuring minimal disruption to business operations. The ideal candidate possesses strong analytical skills and a commitment to providing timely and effective technical solutions, fostering a reliable technology environment.

About the Role

Our client is seeking a skilled and motivated Technical Support Engineer to join their dedicated IT team based in Durban . This role is essential for maintaining the smooth operation of our client's technological infrastructure and providing expert assistance to internal users and external clients. You will be responsible for diagnosing and resolving a wide range of technical issues, ensuring minimal disruption to business operations. The ideal candidate possesses strong analytical skills and a commitment to providing timely and effective technical solutions, fostering a reliable technology environment.

Key Responsibilities

• Provide timely and effective technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems, escalating to senior engineers when necessary.
• Install, configure, and maintain computer systems, networks, and related software.
• Document all support requests, troubleshooting steps, and resolutions accurately in the ticketing system.
• Assist in the development and implementation of IT policies and procedures.
• Conduct regular system maintenance and performance checks to ensure optimal operation.