Technical Support Engineer

Placements24; Richards Bay; Hybrid; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health coverage

Professional development support

Job summary

Placements24 is seeking a skilled Technical Support Engineer to join our team in Richards Bay, KwaZulu-Natal. This role focuses on delivering advanced technical assistance to customers, diagnosing complex issues, and ensuring optimal performance of products and services.

You will work with engineering and product teams to resolve challenges and develop robust knowledge resources, while providing training to customers and staff as required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 3 years of experience in a technical support or helpdesk engineering role.
• In-depth knowledge of operating systems, networking, and software applications.

Responsibilities

• Provide expert-level technical support to customers experiencing hardware and software issues.
• Diagnose, troubleshoot, and resolve complex technical problems via phone, email, and remote sessions.
• Document technical issues, solutions, and product performance data accurately.
• Collaborate with the product development team to provide feedback on product improvements and bug fixes.
• Develop and maintain technical documentation, including FAQs and knowledge base articles.
• Conduct technical training sessions for customers and internal staff as needed.

Skills

Technical support

Troubleshooting

Customer-facing

Networking

Operating systems

Scripting/programming

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

About the Role

Our client is seeking a highly skilled Technical Support Engineer to join their team in Richards Bay . This critical role involves providing advanced technical assistance to customers, troubleshooting complex issues, and ensuring the optimal performance of our client's products and services. You will work closely with engineering and product development teams to identify and resolve technical challenges. This is a rewarding position for a proactive problem-solver eager to make a significant impact in the industrial hub of KwaZulu-Natal .

Key Responsibilities

• Provide expert-level technical support to customers experiencing hardware and software issues.
• Diagnose, troubleshoot, and resolve complex technical problems via phone, email, and remote sessions.
• Document technical issues, solutions, and product performance data accurately.
• Collaborate with the product development team to provide feedback on product improvements and bug fixes.
• Develop and maintain technical documentation, including FAQs and knowledge base articles.
• Conduct technical training sessions for customers and internal staff as needed.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 3 years of experience in a technical support or helpdesk engineering role.
• In-depth knowledge of operating systems, networking, and software applications.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer-facing skills.
• Experience with scripting or programming languages is an advantage.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement for a balanced work-life experience.
• Opportunity to work with cutting-edge technology in Richards Bay .
• Comprehensive health coverage and retirement savings plan.
• Continuous learning and professional development support.