Customer Experience Advisor — Digital & Self-Service Channels

RMB; Somerset West; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Career growth

Dynamic team environment

Job summary

FNB is seeking a Community Advisor for the Alternative Channels. Based at Shop 29, Somerset Value Mart, Somerset West, this 12-month fixed term contract focuses on delivering exceptional customer experiences by understanding needs and directing customers to the most suitable service channels, including eChannels and self-service.

You will build strong client relationships, educate customers on banking platforms, and identify opportunities to grow the portfolio while adhering to policies and

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and self-service options.
• Identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.

Responsibilities

• Deliver exceptional customer experience by understanding customer needs and offering tailored product solutions.
• Educate customers on the correct banking platforms and self-service channels.
• Build and maintain relationships with clients to drive service and sales objectives.
• Ensure compliance with policies and processes and communicate effectively with clients.
• Work within a shift structure and stay updated on product knowledge.

Skills

Communication

Relationship building

Sales opportunity spotting

Attention to detail

Time management

Organisational skills

Problem solving

Customer empathy

Adaptability

Education

Grade 12 / NQF4

Certificate in Banking / FAIS related

Job description

FNB is seeking a Community Advisor for the Alternative Channels. Based at Shop 29, Somerset Value Mart, Somerset West, this 12-month fixed term contract focuses on delivering exceptional customer experiences by understanding needs and directing customers to the most suitable service channels, including eChannels and self-service.

You will build strong client relationships, educate customers on banking platforms, and identify opportunities to grow the portfolio while adhering to policies and