Digital Banking Service Consultant

EdUpStairs; Worcester; Sur place; ZAR 120 000 - 180 000; Plein temps

Résumé du poste

Nedbank is seeking a customer-focused teller in Johannesburg to assist clients with cash transactions, deposits and withdrawals, and to educate customers on digital and self-service solutions. The role emphasizes delivering high-quality client service while balancing and securing branch cash and stock, and ensuring adherence to risk and compliance procedures.

You will guide clients through online applications, resolve login issues, and cross-sell financial solutions by understanding client needs

Qualifications

• Diploma required at NQF level.
• Preferred: Higher Certificate in Banking Services - NQF5.
• 1-2 years retail/banking client service experience.

Responsabilités

• Assist clients with online applications and login issues.
• Educate clients on self-service and digital functionality.
• Process cash transactions and balance cash drawers.
• Handle deposits, withdrawals and forex requests.
• Mitigate risk and comply with policies.

Connaissances

Customer service

Cash handling

Tech savv y

Problem solving

Formation

NQF Level Diploma

Higher Certificate in Banking Services - NQF5

Description du poste

Nedbank is seeking a customer-focused teller in Johannesburg to assist clients with cash transactions, deposits and withdrawals, and to educate customers on digital and self-service solutions. The role emphasizes delivering high-quality client service while balancing and securing branch cash and stock, and ensuring adherence to risk and compliance procedures.

You will guide clients through online applications, resolve login issues, and cross-sell financial solutions by understanding client needs