Digital Banking & Cash Services Advisor

Nedbank; Durban; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Nedbank is seeking a customer-facing Teller in Durban to support cash transactions, customer service, and digital self-service education. You will balance cash, process transactions, and assist clients with online banking and app enrollment while ensuring security and accuracy.

Ideal candidates have 1–2 years in banking or retail client service, with a focus on service excellence and accuracy in handling cash and digital tools.

Qualifications

• Diploma is required.
• 1-2 years of Retail/Banking Client Service experience.
• Knowledge of forex products is preferred.

Responsibilities

• Address client questions about queue flow and digital devices.
• Assist clients to download online applications and resolve log-in issues.
• Guide clients in using self-service and digital banking features.
• Balance and process cash transactions over the counter.
• Maintain accurate records and assist with device maintenance.
• Build long-term client relationships and identify service needs.

Skills

Customer service

Cash handling

Problem solving

Digital banking assistance

Forex knowledge

Education

Diploma

Job description

Nedbank is seeking a customer-facing Teller in Durban to support cash transactions, customer service, and digital self-service education. You will balance cash, process transactions, and assist clients with online banking and app enrollment while ensuring security and accuracy.

Ideal candidates have 1–2 years in banking or retail client service, with a focus on service excellence and accuracy in handling cash and digital tools.