Digital Banking & Cash Services Consultant

Nedbank; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Nedbank is seeking a customer-focused professional in Cape Town to educate clients on digital services, process cash transactions, and perform first-line device maintenance. You will balance tills, manage queues, and support online applications while building lasting client relationships.

The role emphasizes risk awareness, security adherence, and cross-selling within policy. Minimum Diploma with 1–2 years banking/retail service is required; Higher Certificate in Banking Services is preferred.

Qualifications

• Diploma is required.
• Higher Certificate in Banking Services (NQF5) preferred.
• 1–2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Knowledge of Nedbank security policies and procedures.

Responsibilities

• Client Engagement: address concerns about queue flow or digital devices; assist clients with online applications and login issues; help clients buy value-added services online or via self-service; obtain statements and documentation from self-service zones; build and maintain client relationships; educate clients on self-service and digital features; identify cross-selling opportunities with guidance; verify client needs and route to appropriate department.
• Business Operations: service cash transactions; balance and secure branch stock; manage queuing and assist special-needs clients; process inter-bank transfer documents for couriers; ensure ATM/ID availability and perform first-line device maintenance; load cash and maintain devices; monitor cash discrepancies.
• Risk and Compliance: mitigate risk by controlling counter and drop safe limits; prevent fraud by adhering to mandates and authentication procedures.
• Nedbank Goals: act in client's interest, deliver service excellence, adhere to security and compliance policies, contribute to team goals, grow business and migrate to digital channels.

Skills

Customer service principles

Relationship management

Product knowledge

Security policies

Governance, Risk and Controls

Forex product

Stress tolerance

Managing work

Education

Diploma

Higher Certificate in Banking Services - NQF5

Job description

Nedbank is seeking a customer-focused professional in Cape Town to educate clients on digital services, process cash transactions, and perform first-line device maintenance. You will balance tills, manage queues, and support online applications while building lasting client relationships.

The role emphasizes risk awareness, security adherence, and cross-selling within policy. Minimum Diploma with 1–2 years banking/retail service is required; Higher Certificate in Banking Services is preferred.