Digital Banking & Client Service Consultant

Cari; Durban; Sur place; ZAR 180 000 - 250 000; Plein temps

Résumé du poste

Nedbank in Durban seeks a client service professional to educate clients on digital self-service solutions, process cash transactions, and perform first line device maintenance. You will balance and secure branch stock, assist with statements and documentation, and nurture long-standing client relationships.

The role requires 1–2 years in retail/banking client service, strong problem solving and knowledge of Nedbank security policies.

Qualifications

• Diploma is essential for the role.
• 1–2 years client service, cash handling and basic digital skills are preferred.

Responsabilités

• Accept and service cash transactions over the counter.
• Balance and secure branch stock (cards, etc.).
• Assist clients with online applications and login issues.
• Educate clients on self-service, digital features and accounts.
• Build and maintain client relationships and inform on progress.

Connaissances

Customer service

Product knowledge

Problem solving

Relationship management

Forex product

Security policies

Governance & controls

Formation

Diploma

Higher Certificate in Banking Services

Description du poste

Nedbank in Durban seeks a client service professional to educate clients on digital self-service solutions, process cash transactions, and perform first line device maintenance. You will balance and secure branch stock, assist with statements and documentation, and nurture long-standing client relationships.

The role requires 1–2 years in retail/banking client service, strong problem solving and knowledge of Nedbank security policies.