Client Digital Services Consultant

Nedbank; Bredasdorp; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Nedbank in the Western Cape invites applications for a Client Service Associate in our retail branch. You will educate clients on digital and self-service solutions, assist with online applications and resolve login issues while processing cash transactions with accuracy.

You will balance cash, manage queue flow, support foreign exchanges and maintain strong client relationships, ensuring security policies are followed and service standards are met daily.

Qualifications

• Essential qualification: Diploma (NQF level).
• Preferred: Banking Services (Higher Certificate in Banking Services - NQF5).
• 1-2 years experience in Retail/Banking Client Service, cash handling and 1st line resolution.
• Where applicable, Foreign experience.

Responsabilités

• Educate clients on digital self-service options and assist with online applications.
• Process cash transactions, balance and secure branch stock.
• Handle deposits, withdrawals, transfers and forex requests per policy.
• Maintain client relationships and identify cross-selling opportunities.
• Mitigate risk by following security policies and procedures.
• Provide first line device maintenance and respond to login issues.
• Assist customers with statements, cards and documentation from self-service zones.

Connaissances

Customer service principles

Product Knowledge

Relationship management

Nedbank security policies and procs

Governance, Risk and Controls

Forex product

Building Customer Loyalty

Earning Trust

Managing Work

Stress Tolerance

Formation

Diploma

Description du poste

Nedbank in the Western Cape invites applications for a Client Service Associate in our retail branch. You will educate clients on digital and self-service solutions, assist with online applications and resolve login issues while processing cash transactions with accuracy.

You will balance cash, manage queue flow, support foreign exchanges and maintain strong client relationships, ensuring security policies are followed and service standards are met daily.