Digital Banking Service Specialist

Nedbank; Cape Town; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Nedbank Cape Town is seeking an energetic client service professional to educate clients on digital and self-service solutions, process cash transactions, and balance/store branch stock to meet business goals.

You will assist clients with online applications, login issues, statements, and documentation while nurturing long-term client relationships and capturing needs in the client management system. A strong focus on security, risk controls and service excellence is required.

Competenze

• Diploma is essential.
• Higher Certificate in Banking Services (NQF5) preferred.
• 1–2 years in Retail/Banking Client Service, Cash, Tech-savvy.
• 1st Line Problem Resolution experience.
• Foreign experience where applicable.

Mansioni

• Educate clients on self-service, digital functionality and features.
• Assist clients with online applications, login issues, statements, cards and documentation.
• Develop and maintain client relationships, communicate progress and capture needs in the client management system.
• Identify quality sales leads and enable cross-selling through engagement and referrals.
• Balance and service cash transactions, manage queues, and prepare documents for inter-bank transfers.
• Perform first line device maintenance and ensure ATM/ID availability; balance cash and load consumables.
• Follow policies to prevent fraud and losses; adhere to Nedbank security procedures.

Conoscenze

Customer service principles

Product knowledge

Relationship management

Governance, risk and controls

Forex product

Building customer loyalty

Earning trust

Managing work

Stress tolerance

Formazione

Diploma

Higher Certificate in Banking Services - NQF5

Descrizione del lavoro

Nedbank Cape Town is seeking an energetic client service professional to educate clients on digital and self-service solutions, process cash transactions, and balance/store branch stock to meet business goals.

You will assist clients with online applications, login issues, statements, and documentation while nurturing long-term client relationships and capturing needs in the client management system. A strong focus on security, risk controls and service excellence is required.