Digital Banking Client Advisor

Nedbank; Kuilsrivier; In loco; ZAR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Nedbank is seeking a Client Advisor in the Zevenwacht area to educate clients on self-service digital solutions while addressing sales and service needs. You will build trust, manage end-to-end requests, and support clients in achieving their financial goals.

With 1–2 years in retail or banking client service, you’ll apply product knowledge and strong customer service to delight clients and grow market share, while complying with FAIS and Nedbank policies.

Competenze

• Diploma is required for this role.
• 1–2 years of retail/banking client service or sales experience.
• FAIS compliance qualification preferred.

Mansioni

• Engage clients and assess their needs to offer appropriate services.
• Educate clients on self-service digital solutions and products.
• Process client requests end-to-end and escalate when needed.
• Cross-sell products and build long-term client relationships.
• Maintain accurate client information and document needs analyses.
• Adhere to Nedbank policies, risk, and compliance requirements.
• Provide excellent service to ensure client satisfaction and loyalty.

Conoscenze

Sales skills

Customer service

Relationship building

Product knowledge

Formazione

Diploma

FAIS Approved Qualification

Strumenti

CRM systems

Descrizione del lavoro

Nedbank is seeking a Client Advisor in the Zevenwacht area to educate clients on self-service digital solutions while addressing sales and service needs. You will build trust, manage end-to-end requests, and support clients in achieving their financial goals.

With 1–2 years in retail or banking client service, you’ll apply product knowledge and strong customer service to delight clients and grow market share, while complying with FAIS and Nedbank policies.