Digital Banking Client Advisor

Nedbank; KaMaqhekeza; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Nedbank is seeking a motivated client services professional in Mpumalanga to educate clients on Nedbank digital self-service options, while addressing sales and service needs. You will respond to client inquiries, build trust through expertise, and onboard clients in line with Nedbank policies.

Ideal candidates have 1–2 years in retail or banking client service, with strong product knowledge, customer service skills, and a client-first approach.

Competenze

• Diploma (NQF Level) required.
• FAIS Approved Qualification preferred.
• 1-2 years Retail/Banking client service, sales, or relationship experience.

Mansioni

• Educate clients on functionality of self-service digital solutions and how they meet service needs.
• Respond to client needs by offering the right service and solution.
• Build client trust through your expertise and experience.
• Educate clients on subscribing and servicing their accounts.
• Onboard clients and ensure alignment with Nedbank's product strategy and procedures.
• Cross-sell to deliver value and build long-term relationships.
• Inform clients about product features and benefits to facilitate the sales process.
• Document client needs and provide corresponding product solutions.

Conoscenze

Product sales skills

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Building Customer Loyalty

Building Trusting Relationships

Technology Savvy

Planning and Organizing

Formazione

Diploma

Descrizione del lavoro

Nedbank is seeking a motivated client services professional in Mpumalanga to educate clients on Nedbank digital self-service options, while addressing sales and service needs. You will respond to client inquiries, build trust through expertise, and onboard clients in line with Nedbank policies.

Ideal candidates have 1–2 years in retail or banking client service, with strong product knowledge, customer service skills, and a client-first approach.