Client Solutions Advisor - Digital Banking & Growth

Nedbank; Soweto; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Nedbank Soweto seeks a client service and sales professional to educate clients on digital self-service channels and offer suitable financial solutions. You will respond to client needs, build trust, cross-sell, and guide customers through product features while ensuring compliant, risk-aware service.

You will have 1–2 years in retail/banking, hold a diploma, and FAIS qualification, and work within Nedbank's policies to deliver great customer experiences and contribute to the bank's growth.

Competenze

• Diploma qualification required.
• FAIS approved qualification preferred.
• 1–2 years retail/banking client service, sales or relationship experience.

Mansioni

• Educate clients on self-service channels and available products.
• Respond to client needs by offering the right service and solution.
• Build client trust through expertise and customer care.
• Cross-sell financial solutions and onboard clients to digital platforms.
• Document client needs and provide product solutions.
• Maintain client relationships and provide progress updates.
• Ensure compliance with Nedbank policies and regulatory requirements.
• Collaborate with internal stakeholders to deliver complete financial solutions.

Conoscenze

Product sales skills

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Building Customer Loyalty

Building Trusting Relationships

Technology Savvy

Planning and Organizing

Formazione

Diploma

Descrizione del lavoro

Nedbank Soweto seeks a client service and sales professional to educate clients on digital self-service channels and offer suitable financial solutions. You will respond to client needs, build trust, cross-sell, and guide customers through product features while ensuring compliant, risk-aware service.

You will have 1–2 years in retail/banking, hold a diploma, and FAIS qualification, and work within Nedbank's policies to deliver great customer experiences and contribute to the bank's growth.