Client Solutions Advisor

Nedbank; Durban; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Nedbank is hiring for a client engagement role focused on educating clients about self-service digital solutions while addressing sales and service needs. You will engage with clients, explain product features, and resolve inquiries to drive business goals and market share.

The role emphasizes building trust, delivering complete financial solutions, and maintaining compliance with FICA/FAIS requirements. Strong product knowledge and customer service skills are essential for success.

Competenze

• Diploma required for role.
• 1-2 years Retail/Banking Client Service, Sales or Relationship experience.
• FAIS Approved Qualification preferred.

Mansioni

• Respond to client needs by offering the right service and solution.
• Educate clients on subscriptions and servicing their accounts.
• Build client trust through your expertise and experience.
• Own client requests end-to-end and route for alternative intervention when needed.

Conoscenze

Product sales

Customer service

Relationship building

Cross-selling

Technology savvy

Formazione

Diploma

FAIS Approved Qualification

Descrizione del lavoro

Nedbank is hiring for a client engagement role focused on educating clients about self-service digital solutions while addressing sales and service needs. You will engage with clients, explain product features, and resolve inquiries to drive business goals and market share.

The role emphasizes building trust, delivering complete financial solutions, and maintaining compliance with FICA/FAIS requirements. Strong product knowledge and customer service skills are essential for success.