Digital Banking Advisor: Onboarding & Solutions

Nedbank; Zeerust; In loco; ZAR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Nedbank in South Africa seeks a proactive Client Service & Sales Specialist to educate and assist clients in using self-service digital channels and Nedbank products. You will handle client requests end-to-end, deliver excellent service, and build long-term relationships while supporting cross-selling opportunities.

The role focuses on Afrile client engagement, ensuring onboarding in line with policies and providing accurate financial solutions.

Competenze

• 2–3 years retail/banking client service experience.
• 2–3 years in a customer service / client facing role.
• Diploma or equivalent qualification in a relevant field.

Mansioni

• Respond to client needs by offering the right service and solution.
• Build client trust by applying expertise to help clients achieve their goals.
• Educate clients on subscribing to and using self-service digital channels.
• Influence clients with product features and benefits to support cross-selling.
• Document client needs and provide appropriate product solutions.
• Maintain client relationships by keeping them informed on progress.

Conoscenze

Sales

Customer Service

Relationship management

Product knowledge

Formazione

Diploma

Descrizione del lavoro

Nedbank in South Africa seeks a proactive Client Service & Sales Specialist to educate and assist clients in using self-service digital channels and Nedbank products. You will handle client requests end-to-end, deliver excellent service, and build long-term relationships while supporting cross-selling opportunities.

The role focuses on Afrile client engagement, ensuring onboarding in line with policies and providing accurate financial solutions.