Digital Banking Concierge

Nedbank; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank seeks a client-facing specialist to educate clients on digital self-service tools, process cash transactions, balance branch stock, and perform first-line device maintenance. You will engage customers, resolve login or app issues, and guide them to use online services while fostering trusted relationships.

Ideal candidates have 1–2 years in retail or banking client service, strong product knowledge, and a proactive approach to cross-selling within compliance guidelines.

Qualifications

• Diploma or equivalent.
• Banking Services qualification preferred (NQF5).
• 1–2 years in Retail/Banking Client Service, Cash handling and basic tech Savvy.

Responsibilities

• Address queue flow or digital device concerns.
• Assist clients with downloading online applications and login issues.
• Help clients buy value-added services online or via self-service devices.
• Provide statements, cards and documentation from self-service zones.
• Build and maintain client relationships and inform on progress.
• Identify client service and digital needs and deliver financial solutions with care.
• Educate clients on self-service and digital features.
• Assist clients to complete service needs online.
• Identify sales leads and cross-sell where appropriate.
• Meet, greet, verify documents and direct clients.
• Nurture long-standing client relationships and own requests end-to-end.
• Provide knowledgeable client service with trust and accuracy.
• Balance and service cash transactions and maintain stock security.
• Balance, load cash, and perform first line device maintenance.

Skills

Customer service principles

Product Knowledge

Relationship management

Nedbank security policies and prosedur

Governance, Risk and Controls

Forex product

Building Customer Loyalty

Earning Trust

Managing Work

Stress Tolerance

Education

Diploma

Banking Services (Higher Certificate - NQF5)

Job description

Nedbank seeks a client-facing specialist to educate clients on digital self-service tools, process cash transactions, balance branch stock, and perform first-line device maintenance. You will engage customers, resolve login or app issues, and guide them to use online services while fostering trusted relationships.

Ideal candidates have 1–2 years in retail or banking client service, strong product knowledge, and a proactive approach to cross-selling within compliance guidelines.