Digital Banking Service Consultant

Nedbank; Kathu; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Nedbank is hiring for a branch-based client services role focused on educating clients about digital and self-service banking while handling cash transactions and maintenance of devices. The role emphasizes client engagement, cross-selling opportunities, accurate documentation, and adherence to Nedbank security policies.

Required is a Diploma (NQF level) with 1–2 years in retail or banking client service, cash handling, and problem resolution.

Formación

• Essential: Diploma (NQF level)
• Preferred: Banking Services qualification (NQF5)
• Minimum experience: 1–2 years in retail/banking client service, cash handling, and 1st line problem resolution.

Responsabilidades

• Educate clients on digital/self-service solutions and assist with online applications.
• Process cash transactions and balance/replenish branch stock (cards, etc.).
• Maintain customer relationships by keeping clients informed of progress.
• Identify cross-selling leads and route to relevant departments.
• Balance and secure branch stock and manage queuing for clients with special needs.
• Ensure ATM/ID availability through cash balancing and first line device maintenance.

Conocimientos

Customer service principles

Product knowledge

Relationship management

Nedbank security policies andProcedur

Governance, Risk and Controls

Forex product

Building customer loyalty

Earning trust

Managing work

Stress tolerance

Educación

Diploma

Descripción del empleo

Nedbank is hiring for a branch-based client services role focused on educating clients about digital and self-service banking while handling cash transactions and maintenance of devices. The role emphasizes client engagement, cross-selling opportunities, accurate documentation, and adherence to Nedbank security policies.

Required is a Diploma (NQF level) with 1–2 years in retail or banking client service, cash handling, and problem resolution.