Banking Systems Support Specialist – Self-Service Expert

Nedbank; Rustenburg; On-site; ZAR 280,000 - 360,000; Full time

Job summary

Nedbank in Rustenburg seeks an experienced client service professional to support branch operations, cash handling and self-service platforms. You will deliver accurate transactions, build trust with clients and ensure service excellence at every touchpoint.

The role focuses on client engagement, risk/compliance, daily control activities and balancing teller and ATM cash, with a strong emphasis on security and procedural governance.

Qualifications

• 3–6 years of retail/banking client service, cash handling, banking systems, and 2nd line problem resolution.
• Experience in foreign banking environments where applicable.
• Advanced Diploma/National 1st Degree preferred.

Responsibilities

• Exceed client expectations by offering the right service and solution.
• Build and maintain relationships with clients using digital and technical expertise.
• Foster mutual trust by providing expert client service.
• Educate clients on Nedbank self-service platforms.
• Understand client needs and deliver financial solutions with care.
• Resolve client issues related to self-service and digital functionality.
• Adhere to Nedbank security, operational and compliance procedures.
• Meet daily, weekly and monthly control activities and cash balancing.

Skills

Customer service principles

Product Knowledge

Relevant Nedbank policies andProcedur

Troubleshooting

Risk And Security Practice

Governance, Risk and Controls

Building Customer Loyalty

Technical/Professional Knowledge and 2

Decision Making

Quality Orientation

Education

Advanced Diplomas/National 1st Degrees

Banking Services (NQF6) preferred

Job description

Nedbank in Rustenburg seeks an experienced client service professional to support branch operations, cash handling and self-service platforms. You will deliver accurate transactions, build trust with clients and ensure service excellence at every touchpoint.

The role focuses on client engagement, risk/compliance, daily control activities and balancing teller and ATM cash, with a strong emphasis on security and procedural governance.