Digital Banking Advisor - Alternative Channels (12-Month)

FirstRand Bank India; Mahikeng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB, part of FirstRand Group, is seeking a Customer Advisor for its Alternative Channel (POP) on a 12-month hourly rate contract based at FNB Alternative Channel (Pick ’n Pay Initiative). The role focuses on delivering an exceptional customer experience, guiding clients to digital/self-service options, and driving tailored financial solutions.

The successful candidate will build relationships, stay updated on products, and be flexible to shift structures, contributing to brand values of how we

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experienc e in customer‑facing environments, service delivery, or client support within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements clearly.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of “how can we help you?”
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself in an ethical manner.
• Take accountability for own performance and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure

Skills

Communication

Relationship building

Digital & Self-Service guidance

Sales opportunity identification

Attention to detail

Time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or FAIS-related

1–3 years of experience in customer-facing environments within financial services

Job description

FNB, part of FirstRand Group, is seeking a Customer Advisor for its Alternative Channel (POP) on a 12-month hourly rate contract based at FNB Alternative Channel (Pick ’n Pay Initiative). The role focuses on delivering an exceptional customer experience, guiding clients to digital/self-service options, and driving tailored financial solutions.

The successful candidate will build relationships, stay updated on products, and be flexible to shift structures, contributing to brand values of how we