Digital Activation & Service Consultant

Lesaka Technologies Inc.; Barberton; Remote; ZAR 150,000 - 260,000; Full time

Job summary

Lesaka Technologies Inc. in Barberton is seeking a customer-focused professional to accelerate sales and service delivery.

You will educate customers on digital channels, support activation at onboarding, and work across teams to migrate customers to self-service solutions while maintaining high service standards. The role emphasizes FAIS compliance, fair customer treatment, and proactive issue resolution within a dynamic fintech environment in Mpumalanga.

Qualifications

• Must meet FAIS guidelines (Honesty and Integrity).
• FAIS – Yes.
• 1–2 years related experience.
• Minimum NQF 4 qualification.

Responsibilities

• Leads identified converted into successful sales.
• Educate customers on correct digital channels to maximize channel optimisation.
• Onboarding activation must be a priority.
• Converse with customers to provide helpful solutions based on their needs.
• Adhere to Treating Customers Fairly (TCF) principles in all actions.
• Resolve customer queries efficiently within agreed timelines.
• Assist in ensuring compliance and risk controls are followed.

Skills

Customer focus

Regulatory compliance

Teamwork

Communication

Problem solving

Ethical conduct

Education

NQF 4 Qualification

NQF 5 qualification per FSB

NQF level 6 Diploma/Higher Certificate

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. in Barberton is seeking a customer-focused professional to accelerate sales and service delivery.

You will educate customers on digital channels, support activation at onboarding, and work across teams to migrate customers to self-service solutions while maintaining high service standards. The role emphasizes FAIS compliance, fair customer treatment, and proactive issue resolution within a dynamic fintech environment in Mpumalanga.