IT Desktop Technician - Stanger, KZN

Dixie Recruitment; Stanger / KwaDukuza; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Dixie Recruitment is seeking an IT Desktop Technician to provide first-line support in a manufacturing environment based in Stanger, KwaZulu-Natal. You will install, maintain and troubleshoot desktop hardware, operating systems, peripherals and network connectivity while supporting production operations on a shift basis.

The role requires Matric, A+/N+ certs, and at least 1 year of end-user and hardware support experience. Shift work and 24/7 production support are involved.

Qualifications

• Matric / Grade 12 is required.
• A+ and N+ certifications are essential.
• Minimum 1 year of end-user support experience.
• Minimum 1 year experience with desktop hardware, laptops, scanners and printers.
• Minimum 1 year experience in network support and troubleshooting.

Responsibilities

• Install, configure and repair desktop hardware and operating systems.
• Provide first-line IT support for the production environment.
• Troubleshoot desktop, laptop, printer, scanner and peripheral issues.
• Support basic network connectivity troubleshooting.
• Assist senior IT staff in investigating and resolving technical issues.
• Assist with IT infrastructure projects implementation and support.
• Document IT support procedures and technical processes.
• Deliver excellent customer service with timely resolution of requests.

Skills

A+ Certification

N+ Certification

End-user support

Desktop hardware

Network troubleshooting

Shift work adaptability

Education

Matric

IT Certificate/Diploma

Tools

ManageEngine

Job description

IT DESKTOP TECHNICIAN

Location: Stanger, KwaZulu-Natal

Department: IT Infrastructure & Support

Reporting to: IT Manager: Technical Services

Industry: Manufacturing

Purpose of the Role

Provide first-line technical support to end users and the production environment by installing, maintaining and troubleshooting desktop hardware, operating systems, peripherals and network connectivity. The successful candidate will assist in ensuring maximum uptime of IT services across the business while supporting manufacturing operations on a shift basis.

Qualifications & Experience

Essential

• Matric / Grade 12
• A+ and N+ Certifications
• Minimum 1 year's experience providing end-user support
• Minimum 1 year's experience supporting desktop hardware, laptops, scanners and printers
• Minimum 1 year's experience in network support and troubleshooting

Preferred

• IT Certificate or Diploma
• Minimum 6 months' experience supporting workstation hardware
• Minimum 6 months' experience in user support
• Minimum 6 months' experience troubleshooting network connectivity

Advantageous

• Experience within a manufacturing environment (preferred but not essential)
• Experience supporting manufacturing systems
• Basic technical hand skills (ability to work with hand and power tools)

Key Responsibilities

• Install, configure and repair desktop hardware and operating systems.
• Provide first-line support for IT issues affecting the production environment.
• Troubleshoot desktop, laptop, printer, scanner and peripheral issues.
• Support basic network connectivity troubleshooting.
• Assist senior IT staff with investigating and resolving technical issues.
• Assist with the implementation and support of IT infrastructure projects.
• Document IT support procedures and technical processes.
• Deliver excellent customer service while ensuring timely resolution of support requests.

Additional Role Information

Manufacturing Experience

• Manufacturing experience is preferred but not considered an absolute requirement due to the limited availability of suitable candidates.
• Candidates with strong desktop support experience from other industries will also be considered.

Shift Work

This role operates on a shift rotation to provide IT support to a 24/7 manufacturing environment.

Technicians work:

• Alternating day and night shifts
• Night shift every second week
• Rotational schedule supporting continuous production operations

Working Hours

Day Shift

• 07:00 – 16:30

Night Shift

• Approximately 19:30 – 06:00

Overtime

Paid overtime is required when operationally necessary.

Typical overtime includes:

• Approximately two Saturdays per month
• Approximately one Sunday per month

Ticketing System

• ManageEngine

Team Structure

The Desktop Support team currently consists of four Desktop Technicians, working together to provide continuous support to office and production users.

Behavioural Competencies

• Analytical thinker
• Strong attention to detail
• Excellent troubleshooting ability
• Good interpersonal skills
• Effective verbal and written communication
• Negotiation and conflict resolution skills
• Strong customer service orientation
• Ability to work independently
• Team player
• Ability to perform well under pressure within a production environment