Field Service Engineer – On-Site Tech Support (KwaZulu-Natal)

Placements24; Durban; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Service vehicle

Medical and retirement benefits

Technical training opportunities

Team-oriented environment

Job summary

Placements24 in Durban seeks an experienced Technical Support Engineer with a strong on-site service focus to ensure reliable operation of customer equipment across KwaZulu-Natal. You will handle setup, integration, troubleshooting, and repair, acting as the primary technical contact for clients in the region.

The ideal candidate has a solid engineering background, proven field-service experience, and excellent problem-solving and communication skills.

Qualifications

• A degree in Engineering or related technical field preferred.
• Several years in field service or technical support, Installation & Maintenance.
• Strong knowledge of hardware, software, and networking related to equipment.
• Excellent analytical and problem-solving abilities.
• Valid driver's license and willingness to travel in Durban and surrounding areas.
• Clear communication of technical information to technical and non-technical audiences.

Responsibilities

• Perform on-site installations and configurations at client locations.
• Troubleshoot and diagnose technical issues to restore function quickly.
• Execute preventative maintenance to maximize uptime and performance.
• Provide expert technical assistance and guidance to end users.
• Document service activities, findings, and resolutions in the CRM.
• Manage van stock of parts and tools for efficient service delivery.

Skills

Problem-solving

Analytical thinking

Communication

Field service experience

Education

Engineering degree or equivalent

Tools

CRM systems

Job description

Placements24 in Durban seeks an experienced Technical Support Engineer with a strong on-site service focus to ensure reliable operation of customer equipment across KwaZulu-Natal. You will handle setup, integration, troubleshooting, and repair, acting as the primary technical contact for clients in the region.

The ideal candidate has a solid engineering background, proven field-service experience, and excellent problem-solving and communication skills.