Customer Support Specialist - Richards Bay Branch

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Hybrid work

Professional development

Career progression

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Support Specialist to join our logistics partner’s team. The role focuses on handling inquiries, resolving issues, and ensuring a smooth service experience for clients.

You will work in a hybrid setup, liaising with colleagues across departments, maintaining records, and contributing to reporting on customer service performance. The ideal candidate has 3+ years in customer service within logistics, strong communication, and CRM

Qualifications

• Minimum 3 years in customer service or client relations.
• Experience in logistics or transportation preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary contact for customer inquiries about logistics services, shipments and account management.
• Investigate and resolve customer issues promptly, coordinating with departments to find solutions.
• Provide information on service offerings, pricing and delivery timelines to clients.
• Maintain accurate customer records and update shipment status in the tracking system.
• Process customer orders and requests efficiently, ensuring data integrity.
• Develop and maintain positive relationships with clients through proactive communication and service.
• Assist in preparing reports on customer service performance and feedback.
• Identify opportunities to improve customer satisfaction and operational efficiency in the Richards Bay branch.
• Handle complaints professionally and work towards satisfactory resolutions.
• Collaborate in a hybrid environment, ensuring knowledge transfer and support.

Skills

Customer service

Communication

Client relations

Education

High school diploma

Tools

CRM software

Logistics management systems

Job description

About the Role Our client, a well-established logistics and supply chain company, is seeking a detail-oriented and customer-focused Customer Support Specialist to join their dynamic team based in Richards Bay, KwaZulu-Natal . This role is integral to maintaining strong client relationships by providing efficient and effective support regarding our services. You will be responsible for handling inquiries, resolving issues, and ensuring a smooth operational experience for our valued customers. This is a fantastic opportunity for a proactive individual to contribute to a critical business function in the vibrant port city of Richards Bay . The role involves a hybrid work model, offering a blend of on-site collaboration and remote flexibility, fostering a balanced professional life within the KwaZulu-Natal region.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding logistics services, shipments, and account management.
• Investigate and resolve customer issues promptly, coordinating with various departments to find effective solutions.
• Provide information on service offerings, pricing, and delivery timelines to potential and existing clients.
• Maintain accurate customer records and update shipment status in the company's tracking system.
• Process customer orders and requests efficiently, ensuring data integrity.
• Develop and maintain positive working relationships with clients through proactive communication and excellent service.
• Assist in the preparation of reports on customer service performance and feedback.
• Identify opportunities to improve customer satisfaction and operational efficiency within the Richards Bay branch.
• Handle customer complaints with professionalism and work towards satisfactory resolutions.
• Collaborate with colleagues in a hybrid environment, ensuring seamless knowledge transfer and support.

Requirements

• Minimum of 3 years of experience in customer service, client relations, or a similar role, preferably within the logistics or transportation industry.
• Strong understanding of supply chain and logistics processes is highly advantageous.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients.
• Proficiency in using customer relationship management (CRM) software and logistics management systems.
• Ability to multitask, prioritize effectively, and manage time efficiently in a fast-paced environment.
• Good problem-solving skills and a proactive approach to identifying and addressing customer needs.
• Comfortable working in a hybrid model, with the ability to adapt to both office-based and remote work requirements.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Familiarity with the Richards Bay business community is beneficial.
• Proficiency in English is essential; knowledge of isiZulu is an advantage.

Benefits

• Our client offers a competitive annual salary, with potential for annual bonuses based on performance.
• A comprehensive medical aid plan and retirement fund contributions are included.
• Employees benefit from a flexible hybrid work arrangement, promoting work-life balance.
• Opportunities for professional development and career progression within the company are readily available.
• Join a stable and reputable organization in Richards Bay, KwaZulu-Natal , that values its employees and fosters a supportive team atmosphere.
• Be part of a company that is a key player in the region's economic activity.