Client Support Coordinator - Richards Bay

Placements24; Richards Bay; Hybride; ZAR 260 000 - 420 000; Plein temps

Avantages offerts par ce poste

Medical aid

Retirement planning

Professional development

Résumé du poste

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Client Support Coordinator to be the primary liaison between clients and internal teams. In a hybrid environment, you will manage inquiries, coordinate service requests, and ensure timely communications.

The role rewards meticulous organizers with strong communication skills and experience in customer service. You will maintain client records, track service progress, and prepare client-facing documentation while supporting a

Qualifications

• Experience in client relations or coordination role.
• Excellent written and verbal communication.
• Strong organization and attention to detail.

Responsabilités

• Manage client communications and service requests.
• Coordinate service schedules and dispatch staff.
• Track service delivery and provide updates.
• Resolve client issues and escalate when needed.
• Maintain accurate client records in CRM.
• Prepare service reports and client documentation.
• Liaise between clients and internal teams to ensure seamless service.
• Identify opportunities to improve client satisfaction.

Connaissances

Client relations

Customer service

Coordination

Communication

Organizational skills

CRM software

Microsoft Office

Outils

CRM software

MS Office

Description du poste

About the Role

Our client, a prominent player in the industrial services sector, is looking for a proactive and organized Client Support Coordinator to join their operations in Richards Bay, KwaZulu-Natal. This role is essential for maintaining strong client relationships and ensuring the efficient flow of communication and service delivery. You will be the primary liaison between clients and internal teams, managing inquiries, resolving issues, and coordinating service requests. We are seeking a candidate with exceptional communication skills and a keen eye for detail, who thrives in a dynamic, Hybrid work environment. This position offers a unique opportunity to contribute to a vital industry and grow your career within a reputable organization. The Hybrid model allows for a blend of collaborative office work and remote flexibility, promoting a healthy work-life balance.

Key Responsibilities

• Serve as the main point of contact for assigned clients, managing all communication and service-related requests.
• Coordinate service schedules and dispatch technicians or relevant personnel.
• Track service delivery progress and provide timely updates to clients.
• Resolve client issues and complaints efficiently, escalating complex matters when necessary.
• Maintain accurate client records and update CRM systems with all interactions.
• Prepare service reports and other client-facing documentation.
• Liaise between clients and internal departments (e.g., operations, technical teams) to ensure seamless service.
• Proactively identify opportunities to enhance client satisfaction and service offerings.

Requirements

• Proven experience in client relations, customer service, or a coordination role.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational abilities with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• A customer-focused mindset with a commitment to exceeding expectations.
• Experience working within a Hybrid work model is preferred.
• Familiarity with the industrial services sector is an advantage.

Benefits

Our client offers a competitive annual salary and a comprehensive benefits package, including medical aid and retirement planning options. You will have opportunities for professional development and training to enhance your skills in client management and coordination. The Hybrid work arrangement provides flexibility, allowing for a better integration of professional and personal life. Join a supportive team within a respected company that values its employees and their contributions. Enjoy working in the scenic coastal city of Richards Bay, KwaZulu-Natal, with a role that offers both challenge and reward.