Hybrid Customer Support Specialist – Richards Bay

Placements24; South Africa; Remote; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid

Retirement savings plan

Professional development

Job summary

Placements24 is assisting a fast-growing logistics provider to hire a Customer Support Specialist for remote work in South Africa. You will be the primary contact for clients, manage inquiries, and ensure smooth communication across operations and sales.

Join a dynamic team that values proactive service, detailed record-keeping in the CRM, and collaboration with internal departments to maintain high service levels. This role offers growth opportunities within a vibrant logistics environment.

Qualifications

• Relevant customer support experience, preferably in logistics.
• Strong written and verbal communication skills.
• Proficient with CRM software and standard office apps.
• Ability to work remotely with reliable internet.
• Attention to detail and data accuracy.

Responsibilities

• Handle incoming customer inquiries via phone, email, and online chat regarding shipments, services, and accounts.
• Provide accurate and timely information on order status, delivery times, and potential delays.
• Process customer requests, including changes to orders, address updates, and service inquiries.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and proactively offer solutions or relevant service information.
• Gather customer feedback and report insights to improve service delivery and product offerings.
• Collaborate with internal departments (e.g., Operations, Sales) to ensure seamless service execution.
• Adhere to company policies and service level agreements (SLAs) to maintain high standards.

Skills

Customer communication

CRM proficiency

Remote work

Multitasking

Attention to detail

Education

High school diploma

Tools

CRM software

Job description

Our client, a rapidly growing player in the logistics and supply chain sector, is seeking a dedicated Customer Support Specialist to join their team. This role is crucial for providing excellent service to our clients, managing inquiries, and ensuring smooth operational communication. You will be the primary point of contact for clients, addressing their needs and resolving issues promptly. This position is ideal for a proactive individual with strong communication skills and a passion for customer satisfaction. This role operates on a Yes (fully remote) basis, allowing you to work from your home office. You will contribute significantly to maintaining and enhancing client relationships and operational efficiency. This is a great chance to grow your career in a dynamic industry from anywhere in South Africa.

• Handle incoming customer inquiries via phone, email, and online chat regarding shipments, services, and accounts.
• Provide accurate and timely information on order status, delivery times, and potential delays.
• Process customer requests, including changes to orders, address updates, and service inquiries.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and proactively offer solutions or relevant service information.
• Gather customer feedback and report insights to improve service delivery and product offerings.
• Collaborate with internal departments (e.g., Operations, Sales) to ensure seamless service execution.
• Adhere to company policies and service level agreements (SLAs) to maintain high standards.

• Previous experience in a customer support or client-facing role, preferably within the logistics or supply chain industry.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced, remote environment.
• Strong attention to detail and accuracy in data entry and record-keeping.
• High school diploma or equivalent qualification.
• Must possess a reliable internet connection and a suitable home office setup for remote work.
• A proactive and customer-centric attitude.
• Ability to work independently and as part of a remote team.

• Competitive salary package.
• Comprehensive medical aid.
• Retirement savings plan.
• Opportunities for professional development.

Join our client and contribute to a growing company that values its employees and invests in their success. This is an exciting opportunity to advance your career in customer support within the vibrant logistics industry, working from anywhere in South Africa.