Customer Service Representative

Placements24; Richards Bay; Híbrido; ZAR 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Career growth

Vacation leave

Retirement plan

Employee assistance

Descripción de la vacante

Placements24 in Richards Bay, KwaZulu-Natal, is hiring a Customer Service Representative to join our growing team. The role blends in-office collaboration with remote work in a hybrid model, focusing on delivering exceptional client experiences.

You will handle inquiries, provide product information, resolve issues, and maintain accurate records in the CRM while supporting a positive team environment. The position offers a hybrid work arrangement to balance office collaboration with remote work.

Formación

• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.

Responsabilidades

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and other customer transactions.
• Maintain accurate customer records and update CRM systems.
• Escalate complex issues to supervisors or relevant departments.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Gather customer feedback and report trends to management.
• Contribute to a positive team environment and overall customer satisfaction goals.
• Adhere to company policies and service level agreements.

Conocimientos

Communication

Listening

Interpersonal

Problem solving

Teamwork

Adaptability

Attention to detail

Educación

High school diploma

Herramientas

Microsoft Office

CRM software

Descripción del empleo

About the Role

Our client is seeking an enthusiastic and customer-oriented Customer Service Representative to join their growing team in Richards Bay, KwaZulu-Natal . This role is designed for individuals who are passionate about delivering exceptional client experiences and possess strong communication skills. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction with our services. This position offers a Hybrid work model, combining essential in-office collaboration with the flexibility of remote work, allowing you to balance your professional and personal life effectively. Join our dedicated team in Richards Bay and contribute to our mission of outstanding customer care.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and other customer transactions.
• Maintain accurate customer records and update CRM systems.
• Escalate complex issues to supervisors or relevant departments.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Gather customer feedback and report trends to management.
• Contribute to a positive team environment and overall customer satisfaction goals.
• Adhere to company policies and service level agreements.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work effectively both independently and as part of a team.
• Must be able to work a Hybrid schedule, involving both office-based and remote work.
• High school diploma or equivalent; further education is a plus.
• Detail-oriented with strong organizational skills.
• Adaptable and able to handle a fast-paced work environment.
• Located in or willing to commute to Richards Bay, KwaZulu-Natal .

Benefits

• Competitive annual salary of 70000 R .
• Hybrid work arrangement for enhanced work-life balance.
• Opportunities for career growth and professional development.
• A supportive and dynamic team atmosphere in Richards Bay .
• Retirement savings plan contribution.
• Paid vacation and sick leave.
• Employee assistance program.
• Regular training sessions to enhance skills.